All requests for returns or claims must be made within 48 hours of receiving the goods. Contact WHITEOUT Furniture via email to make all return and refund requests. No credit or refund will be issued for items returned without prior approval.

WHITEOUT Furniture only provides credit notes for change of mind returns or order cancellations. Refunds are only provided for major faults or warranty claims. All claims must be lodged through the support channel outlined below.

To request a change of mind return, email the team at sales@whiteout.com.au with your order number and a written request. The returned product(s) must meet the following conditions to be accepted:

• Brand new, re-sellable condition

• Original packaging (both internal & external)

• Unmarked and unused condition

• Unassembled or in the exact state of assembly as originally delivered

• Includes all accessories and parts

• Original receipts and invoice

Whiteout Furniture reserves the right to charge a restocking fee and withhold 50% or less of the product price paid by the buyer if the returned product does not meet the above requirements.

A credit will only be processed once the product(s) have been received and inspected by the warehouse team and meets the above requirements. Shipping costs from the original order are not refundable and cannot be credited.

Products that are excluded from all change of mind returns include:

• Marble and reclaimed timber items

• Made to order/custom products

• Partially assembled or fully assembled products

• Products not advertised on the WHITEOUT Furniture website

• Items ordered under a bulk order

• Clearance, display, and/or sample products.